The Suspend or Cancel device wizard provides a step-by-step tool for suspending or cancelling a device.
IMPORTANT: Carefully read all windows of the wizard to understand how suspending and cancelling works.
Suspend a Device:
Follow the instructions below to suspend a device. Users have the ability to suspend a device for up to one month.
- Login to your Datablaze account at https://my.datablaze.com.
- Click the menu button at the top left of the screen, then click "Billing" under the Account header.
- Next, click the "Active" link in the Devices table.
- The Suspend or Cancel device wizard will be displayed (shown below).
- Click Next, then read the details about suspending this device:
- Paid Through: This is the date that the paid service fee provides service through.
- Suspend: The date range of the suspension period.
- Auto Re-Activation: The date this device will automatically re-activate and service fees will continue.
- Next, read the terms described and if you agree to these terms, check the box on the left.
- Then, click the "Suspend Device" button.
- The next window will describe the details of the suspension. These details will also be emailed to the email address on the account.
- Click "Close" to complete the wizard.
Cancel a Device:
- Login to your Datablaze account at https://my.datablaze.com.
- Click the menu button at the top left of the screen, then click "Billing" under the Account header.
- Next, click the "Active" link in the Devices table.
- The Suspend or Cancel device wizard will be displayed (shown below).
- Click Next, on this screen click the "No Thanks, I want to Cancel" button.
- The next screen displays the following details:
- Paid Through: This is the date that the paid service fee provides service through.
- Cancellation Effective: This is the date the device will be cancelled.
- Next, read the terms described and if you agree to these terms, check the box on the left.
- Then, click the "Cancel Service" button.
- The next window will describe the details of the cancellation. These details will also be emailed to the email address on the account.
- Click "Close" to complete the wizard.
Undo Scheduled Device Suspension or Cancellation:
If you have suspended or cancelled your device and the suspension or cancellation is in a "Scheduled" state, you have the option to undo the suspension or cancellation.
- Click, the "Suspending MM/DD/YYYY" or "Cancelling MM/DD/YYYY" link.
- The window shown below will be displayed.
- To confirm click the "Yes" button.
Re-Activate(Restore) Suspended Device:
- To re-activate a suspended device, click on the "Suspended" link.
- The Restore Device window will appear.
- Review the charges at the top of the window.
- To use the credit card on file and activate the device click the "Confirm" button.
- To use a new credit card, click the radio button next to "Use a different credit card".
- Next, enter the new credit card information.
- Then, click the "Confirm" button.
Re-Activate Cancelled Device:
To re-activate a cancelled device, please contact Datablaze Customer Support at support@datablaze.com or create a support ticket at support.datablaze.com.
Suspend/Cancel Wizard Examples: